Privacy Policy

Last updated: 06/07/2026

M&BT Investments Pty Ltd (ABN 29 577 433 738) trading as The Healthlink Crew ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit thehealthlinkcrew.com.au, place an order, join our loyalty program, or otherwise interact with us. It is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number, delivery/billing address
  • Order information — items purchased, order history, delivery instructions, and (for catering/event bookings) event details
  • Payment information — processed securely by our payment gateway providers; we do not store full card details ourselves
  • Account information — if you create an account on our website
  • Loyalty program data — collected via our Redcat loyalty program, including your name, contact details, and purchase/visit history, to calculate rewards and send relevant offers
  • Marketing preferences — email address and engagement data if you subscribe to our mailing list via Mailchimp
  • Technical and usage data — IP address, browser type, device information, pages visited, and interactions with our site, collected via cookies and tools such as Google Analytics and the Meta (Facebook) Pixel
  • Communications — any information you provide when contacting us via our contact form, email, phone, or social media

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Place an order or make a booking through our website
  • Create an account or sign up to our loyalty program
  • Subscribe to our email newsletter
  • Contact us with an enquiry
  • Interact with our social media pages

We also collect information automatically through cookies and similar tracking technologies when you browse our website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders and bookings
  • Manage your account and loyalty program membership
  • Send you order confirmations, updates, and customer service communications
  • Send marketing communications (only where you have subscribed or otherwise consented), which you can opt out of at any time
  • Analyse and improve our website, products, and services using tools like Google Analytics
  • Deliver targeted advertising via the Meta Pixel, where permitted
  • Comply with our legal and regulatory obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, including Google Analytics and the Meta Pixel, to understand how visitors use our site and to deliver relevant advertising. You can manage or disable cookies through your browser settings, though this may affect site functionality. Information collected via these tools may be used by Google and Meta in accordance with their own privacy policies.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who help us operate our business, including our website platform (Shopify), payment processors, email marketing provider (Mailchimp), and loyalty program provider (Redcat)
  • Delivery and logistics partners, where relevant to fulfilling your order
  • Google and Meta, in connection with analytics and advertising services
  • Regulatory bodies or law enforcement, where required by law

Some of these third-party providers may store or process data on servers located outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Marketing Opt-Out

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us at administration@thehealthlinkcrew.com.au using the details below so we can try to resolve it. 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "06/07/2026" date.

We collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

12. Cafe Loyalty Program Terms & Conditions

The Healthlink Crew cafe offers a digital loyalty program to earn points and claim rewards. For more information and our Terms & Conditions, please visit this page. 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

M&BT Investments Pty Ltd (trading as The Healthlink Crew)
ABN 29 577 433 738
Email: administration@thehealthlinkcrew.com.au
Website: www.thehealthlinkcrew.com.au